Troubleshooting Sony Walkman MP3 Problems


Common problems with Sony Walkman MP3 players include the device freezing, static or other noise playing in the background of your files, files not playing, the device not turning on or being recognized by a computer, and more. Use troubleshooting to home in on your specific problem and resolve it on your own without having to send it back to Sony or take it to a repair person.

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Sony Walkman MP3 Player is Frozen

  • You may have accidentally slid the device's Hold button into the On position, making it so the device won't respond when you press any buttons. The Hold button is typically located on the right side of Sony MP3 players, but may be located elsewhere on the device. Check the manual for your device to see where your Hold button is located and what the On and Off positions are for that button.
  • If the Sony Walkman MP3 has recent been exposed to an area with heavy moisture or has recently gotten wet, you may also experience this problem. The best thing you can do is power the device down and leave it off for at least a few hours. Operating the device while there is condensation inside of it can ruin the electrical components inside of the device, potentially rendering your device non-operational. After you feel the Sony Walkman MP3 player is dry, power it back on and resume operation. If possible, it's best to leave the device off for a day before attempting to operate it.
  • If your Sony Walkman MP3 player is not responding while it's connected to a computer, this is normal. You need to disconnect the device from the computer it's connected to before you can resume using the MP3 player.

You Hear Noise or Static, or an Audio File Doesn't Play Correctly

  • The Sony Walkman MP3 player may be near a device that sends or receives some sort of signal, such as a baby monitor, cell phone, cordless phone, wireless router or a host of other devices. Turn off or move away from these devices to try resolving this problem.
  • The file that you're listening to may be a damaged file. Try listening to the file on the computer to see if the file plays correctly on there. If you converted the file before moving it to the Sony Walkman MP3 player, check the source file to make sure it plays correctly and then try re-converting the file. If the file doesn't convert correctly again, try converting the file using another program.
  • Your MP3 player may not support the type of file you're trying to play. Common audio formats supported by the Sony Walkman MP3 player include MP3, WMA and AAC. However, supported file types can vary from device to device and from version to version. As a result, check the manual associated with your player for a list of supported file types.
  • The headphones you're using may be damaged. Try using a different set of headphones to see if this resolves the problem. Alternatively, check your Walkman's headphone jack to make sure it's not filled with dirt or debris, and also to make sure it isn't physically damaged.

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Sony Walkman MP3 Won't Charge or Won't Turn On

  • Ensure that you're using the USB cable that came with your Sony Walkman MP3 player. Just because another USB charging cable connects snugly to the device doesn't mean it will actually charge the device. Alternatively, if you're using a third-party charging cable, check the specifications associated with the cable to make sure it will work with your specific device.
  • If you're Sony Walkman MP3 player is connected to a computer and won't charge, try disconnecting or turning off other USB devices connected to the computer. Your computer's USB root hub can only output so much power, and if other devices are using all of that power, the root hub won't have any power left to charge your connected MP3 player.
  • Ensure the Sony Walkman MP3 player is connected to a high-power USB port and not a low-power USB port. High-power USB ports are located directly on computer towers and through using an AC-to-USB adapter. Low-power USB ports often include those located on your computers monitor or keyboard, or in other places, such as on desktop phones.
  • The charging cable you're using may be defective. Try using a different charging cable to see if that's the problem.

Data Transfer Problems

  • Data you thought you successfully transferred to the Sony Walkman MP3 player may not have transferred as a result of an error or the cable becoming accidentally disconnected during the transfer. Try transferring the data to your MP3 player again.
  • The data may have transferred to your Walkman MP3 player, but the data may not have been in a supported format. Check the list of formats your device supports to see if this is the problem. If the file isn't in a supported format, consider using free conversion programs such as Any Video Converter or Any Audio Converter to convert your file to a supported format.

Sony Walkman MP3 Player Not Recognized by Computer

  • If the Sony Walkman MP3 player battery is low, wait at least one minute for the computer to recognize the player. This happens because the player's battery needs to achieve a minimum charge before the computer recognizes it.
  • Try connecting the device to a different USB port. The port you're using may be damaged or defective.
  • Try shutting down other programs that are running. The best way to ensure other programs aren't interfering with the Sony Walkman MP3 player being recognized is to reboot the computer and then connect the MP3 player to the computer immediately after the operating system loads. If the computer still doesn't recognize the MP3 player, try other troubleshooting techniques.

© 2012 Max Dalton

Comments 43 comments

Max Dalton profile image

Max Dalton 2 weeks ago from Greater St. Louis, Missouri Author

Did you hold the Power button down?

Max Dalton profile image

Max Dalton 2 weeks ago from Greater St. Louis, Missouri Author

Did you try a hard reset?

Omna 2 weeks ago

My iPod has frozen. I turned it off and it's frozen on the power off display for about an hour now . I tried connecting it to my laptop ,it didn't work. Please help!

2 weeks ago

my walkman froze

Max Dalton profile image

Max Dalton 5 weeks ago from Greater St. Louis, Missouri Author

Is there a software update available? If so, please try installing it.

RY 2 months ago

Brand new Sony Walkman MP3 says connecting usb n sometimes says updating library then looks to me like it crashes unplug it from laptop it then just goes blank like it died it is brand new and has not left my table I have downloaded songs to this but will not function when disconnected from laptop

Max Dalton profile image

Max Dalton 3 months ago from Greater St. Louis, Missouri Author

I'd recommend fully charging it right out of the box.

ezt maples 5 months ago

when my mp3 player is fully charge and is in the off mode the the battery keeps draining down, I recharge it unplug it and make sure it is turn off , I turn it back on in 2 or 3 days later and it is drain down again this has been going on for 2 or 3 weeks, be for that it was working fine,

Gautam 6 months ago

Hey Dan.

Just unboxed my new Sony nwz-b183f mp3 player. It wasnt turning on when I pressed the play button, so i assumed it was out of battery. So I decided to recharge the MP3 player. It has been over 30 minutes now, I still can't turn on the player.

Please HELP!!! I have used previous versions of sony mp3 player. Havent run into such situations before on those old models.

Max Dalton profile image

Max Dalton 8 months ago from Greater St. Louis, Missouri Author

It won't turn on at all? Even while connected to the charger? Have you ever been able to turn it on?

shawreenia 9 months ago

hey I have just gotten this sony mp3 player for my 16th birthday this past November and I cant get it to turn on I have tried every thing and it still wont trun on I need someone who nows how to work these mp3 players to help thanks

frank 11 months ago

i plugged my walkman mp3player into my wiiu and now it just keeps on loading whenever i turn it on please respond soon!

alex 11 months ago

i plugged my walkman mp3player to my wiiu and now when it turns on it just keeps on loading

Reyagg 17 months ago

I have an sd card on my walkman. My computer recognizes the sd card, but not the walkman. I even removed the sd card, but the walkman is still not recognized.

Gary 18 months ago

I like to listen to audio books on my MP3 player, When I use it the next day it shows the menu screen and I had the hold button on. I can't seem to hold it where I left off. I have a Sony NWZ 475.

Gary 23 months ago

could anyone tell me why there is the number 2 and lines beside it coming up on the bottom of the screen on my MP3 player

Mark 2 years ago

Sometimes my MP3 player will randomly pause, go back to the menu, or skip to the next song without me even touching a button. Sometimes when ever i try to turn up the volume it doesn't do anything.

daniel 2 years ago

Here's a question : my Sony mp3 player when I turn it on it sometimes randomly restarts it's self e.g it turns it's self off then starts up again, is there a way to it from happening ?

Ashok 2 years ago


my mp3 player doesn't turn on, but it charges if connected to the usb and file transfer is also possible. If inserted slowly into the USB it turns on and then works fine while there for some time and then goes to charging mode.

Model - sony nwz-b173f

Christopher Pao 2 years ago

My Sony Digital Media Player NWZ-E453 got problem after i restore again. Now even tune to FM radio also no sound at all, even the pre-store songs as well. The time is running but funny thing is: no sound. Help!

Caesar 2 years ago

I have a walkman NWZ-E464, my computer wont recognize it most of the time and the times it does it only stas for half a minute which gives me no time to introduce music :/, i´ve tried updating the drivers and changing form usb port, it does get charged so i don't think it is the cable

Cindy 3 years ago

My MP3 plays but it's like listening to a 45 rpm at only 33...can you help?

Abhishek Singh 3 years ago

when i turn on my mp3 walkman it displays walkman and turn off .Please help

Eamo 3 years ago

Hi, my MP3 player is recognised by my laptop when I plug it in. However on the actual screen of the MP3 player it keeps saying 'Connecting' but never actually connects so I can't transfer music to it now. My MP3 is a Sony NW-A1200, any ideas?

dionne 3 years ago

my walkman NWZ-E354 use to stay fully charged up to at least 40-50 hours when i got it but now when i have it on for at least an hour the battery goes down even when i have it charged for alteast 3 days strait it still goes down in at least 30 minutes to an hour. is this a problem or do i just need a new walkman altogether

beauty 3 years ago

my walkman NWZ-E453 is not displaying any song or video when conneted to my computer, it shows 0 item when conneted but when it is disconnet my all songs are there in my walkman. i tried the reset button but is not helping..i am not able to remove or add any songs!

priyesh 4 years ago

I've only had my Walkman NWZ-w-202 and all of a sudden, whenever I connect it to my computer, the charging screen comes on, but the battery doesn't "flow" (if you want to call it that :P) and my computer completely and totally doesn't recognize it. I've tried everything on here, but it's still the same.

ALC 4 years ago

I got a NWZ-E364 for my birthday a few months ago, and a week or so ago it accidentally got wet while I was listening to it. It froze up and moved at a snail's pace, but now it claims that the "hold" button is in use; I've tried turning it on with both the hold button on and off, but it's still claiming that the hold button is on. My computer recognizes the device, and I can still transfer stuff to it, but the reset button isn't helping and I'm afraid I'm past the 90 day warranty. Any ideas?

Alien 4 years ago

I have a NWZ-E453 and when i connect it to the computer its not recognize.........please help, i guess its battery is drained cause i didn't use it for a week or so.

johny 4 years ago

this walkman i have wount turn on completely it keeps shutting down when i try 2 turn it on it just says creating library and it shuts down it's a NWZ-E438F

Ruby 4 years ago

My Sony NWZ-A845 does not switch off. Any ideas?

Max Dalton profile image

Max Dalton 4 years ago from Greater St. Louis, Missouri Author

Did you leave it exposed to extremely hot or cold conditions for too long? Did it suffer an extreme shock lately? It's best if you contact Sony and see if you're still within the manufacturer's warranty. If it is, they should replace it.

Chris 4 years ago

Hi, My Sony Walkman turns on but when I press the buttons it wont respond at all, and no I haven't gotten it wet at all and its been sitting on my desk the entire time, worked fine a few days ago

Max Dalton profile image

Max Dalton 4 years ago from Greater St. Louis, Missouri Author

Hi Izzie,

That sounds like the kind of thing you need to contact the manufacturer about. Sorry. Maybe you can still exchange it?



Izzie 4 years ago

My Sony Walkman hasn't been turning on for quite a while. I've tried charging it to see if the battery was dead, and it said it was charging and full, but when I tried taking it out, it turned off and I couldn't turn it on. I have tried restarting it, and everything but it still won't work...

Max Dalton profile image

Max Dalton 4 years ago from Greater St. Louis, Missouri Author

Hi JJohn,

I would try uninstalling the drivers for the player, restarting your computer and then reconnecting the Walkman to reinstall the drivers. Silly as it sounds, that may work.



Max Dalton profile image

Max Dalton 4 years ago from Greater St. Louis, Missouri Author

Hi Karl,

Try forcing the Walkman to restart after you connect it to the computer. If that doesn't work, try restarting the computer with the device connected. If that doesn't work, try disconnecting other USB devices connected to the computer that aren't necessary, restart the computer and try connecting the Walkman. If it still doesn't work after that, I hate to say it, but contact Sony. What type of computer are you using?



JJohn 4 years ago

My Sony walkman will connect with usb and it will charge but i can't open it or add any more songs to the mp3 player.

Karl Dabalos 4 years ago

I've only had my Walkman NWZ-E364 for only two months and all of a sudden, whenever I connect it to my computer, the charging screen comes on, but the battery doesn't "flow" (if you want to call it that :P) and my computer completely and totally doesn't recognize it. I've tried everything on here, but it's still the same.

Max Dalton profile image

Max Dalton 4 years ago from Greater St. Louis, Missouri Author

Hi mark,

How long have you had it? Yes, I think it's safe to try a low-level format, and I suspect that's the best way to resolve your issue. If that doesn't work, you're probably right in your assumption that the internal components have gone bad over time.



mark 4 years ago

hi max,my walkman is a E453 malay it was purchace in nz there is not a lot of info about these models but saying that it will only work intermittently as a mtp and the same as usb msd im starting to think the chip may be going on me is it ok to low level format the device as i have tried every thing on the net also it will take a file (mp3 in the right format and only play a small bit of it at the start then say no songs available for play back,thanks for your help.

Max Dalton profile image

Max Dalton 4 years ago from Greater St. Louis, Missouri Author

Hi Cindy,

Are you connecting the device to a computer? What message is coming?


Cindy 4 years ago

Im trying to charge and when i plug it in the message come.Connected usb the timer and alarm will become invalid ...and i won't charge

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