As the parent of a teen who loves to go to concerts, I've had to figure out how to increase the odds of scoring tickets on Ticketmaster.
So, you wanted tickets to see BTS or another hugely popular musical artist only to find all tickets sold out on Ticketmaster. You impatiently sat in front of your computer for an hour or two and were left empty handed. Now, you're only option is to buy tickets at inflated prices from a service like Stubhub. While getting tickets is never guaranteed when demand outstrips supply (partially because scalpers buy up tickets for resale), you can increase your odds of success. Here's how.
Log into ticketmaster.com early and make sure you already have a credit card saved to your account. Have your credit card with you as well because you may be asked to enter the security code.
Ticketmaster has a queue which you absolutely want to be in. I usually log in and wait about thirty minutes before tickets go on sale. When you log in, find the concert you want to attend, and click More Info. This will take you to a countdown clock. Refresh the page every minute until you see the blue button for the queue appear and solve the CAPTCHA. Make sure you don't refresh the page once you're in the queue.
Use Multiple Devices
Okay, I've said to log in and join the queue but you don't want to do this on just one device. The more the better. Download the Ticketmaster app to your phone or tablet and log in. Open ticketmaster.com in your browser. And have a phone ready to call Ticketmaster's automated number.
Here was my experience buying tickets to see Stray Kids. I had the app open on three mobile phones, and ticketmaster.com open on two laptops. When the countdown reached zero, the screens automatically refreshed on both laptops and I was informed there were 2000+ people ahead of me. You might think if there are ten thousand tickets available for a show that isn't so bad. Alas, 2000+ seems to be a default for any number over 2000. So there could be 20,000 people ahead of you but you'll still see 2000+. You will also see a line beneath this with a man walking painfully slow while tickets get scooped up.
Thankfully, one of the mobile phones immediately went to the ticket purchasing page. Less than a minute later, so did a second phone. Two out of three mobile devices gave me the option to purchase within about a minute while the laptops were still stuck on 2000+. I've read suggestions that Ticketmaster places a priority on mobile sales because scalping bots don't work on mobile devices. I don't know if that's true but I did get into two mobile devices almost immediately while both laptops were stuck on 2000+.
A Screenshot of Ticketmaster's Queue
Order by Phone
You can also order by phone. I've never succeeded in getting into their automated phone system for popular shows, but it does work for some people. If you get a busy signal, call back. Some people have reported calling dozens of times before they get in. Preferably use a landline phone for this to avoid tying up your mobile and possibly miss out on tickets through the app.
"Use our completely automated phone line for self-service ticket sales, even after hours. 866-448-7849"
Have an account set up with a saved credit card. Log in on multiple devices at least twenty minutes before tickets go on sale. Refresh until you get the button to join the queue on each device. Once you're in the queue, don't refresh. If you have a long wait on all devices, try the automated phone system. Hopefully this will help increase your odds of getting tickets.
FizaFarhan on February 08, 2020:
How should i get to know when do tickets go on sale
B.Bermudez on February 05, 2020:
I was looking at the que and i left and when i came back to check it once again it said i can’t join the que que because im already in line what should i do?
LT Wright (author) from California on October 21, 2019:
Just one account.
Sadie Vergara on October 16, 2019:
So I have a question. When you use multiple devices to get tickets, were they all on one account or different ones?
Christopher Thomas on September 06, 2019:
Thank You so much for this Article!!